The Analysis of Key Elements of Socio-technical Knowledge Management System

There are different approaches to knowledge management. So, a knowledge management system could be analyzed from different viewpoints. Usually the term a “knowledge management system” is used as a synonym for the information and communication tools, and rarely is defined from a social or sociotechnical perspective. This paper acknowledges the socio-technical approach to knowledge management system. Analyzing a socio-technical knowledge management system, these three aims are achieved in this article: 1) different approaches to knowledge management and knowledge management system are explained; 2) the existing socio-technical models of knowledge management systems are presented and analyzed; 3) the key elements of socio-technical knowledge management system are explored. Based on this analysis the model of socio-technical knowledge management system is constructed. This model includes all essential elements that could characterize the ideal socio-technical knowledge management system. It could be used for better understanding how the organizations could construct the socio-technical knowledge management system and practice knowledge management successfully.